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Background briefing
TAC Informationstechnologie was founded
in 2001 with the aim of supporting the
increasingly complex demands of the
spa, wellness and health business, with an
innovative software solution.
Main services
Reservation Assistant – TAC’s spa and activity
software – facilitates all procedures necessary
for successful spa management, including
scheduling, membership management, table
reservation, personnel administration, stock
control, golf management, web shop, voucher
and package management, guest relationship
management and billing administration.
In addition, Reservation Assistant offers
more than 120 interfaces to external systems
such as PMS or access control systems,
as well as detailed reports and statistics
for measuring a spa’s performance and a
dashboard providing a quick overview of a
spa’s economic performance.
Additional services
TAC Digital Signage is another tool aimed at
increasing a spa’s revenue. These electronic
posters are located at strategic, highly frequented
positions like the spa reception and
hotel lobby and they are animated with advertisements
for treatments and products.
Reservation Assistant Spa & Activity Software
highlights last-minute availability of
spa treatments and automatically advertises
them on the electronic boards of the
TAC Digital Signage equipment. This presentation
aims to attract the attention of our
clients’ spa and hotel guests in order to generate
additional sales. Additional solutions include
a mobile loyalty card offering mobile booking
possibilities; a sms communication
service and mobile questionnaire; Reservation
Assistant running on tablet PCs; and the
TAC web-booking module.
Unique selling points
Reservation Assistant is available in 18 different
languages and offers more than 120
interfaces to external systems such as PMS
or access control systems. Individual adaptions
for each spa or thermal bath is possible.
Various modules can be added at any time.
How many spas do you supply?
To more than 5,500 users in 53 countries.
Top clients
Hyatt Hotel Corporation; La Mamounia; Rocco
Forte Hotels; Swissotel; Kempinski Hotels;
Emirates Airport Spa Dubai; Grand Resort Bad
Ragaz; Nivea Spa Hamburg and Berlin; Radisson;
Palace Gstaad; and The Dolder Grand.
Plans for 2012
New products/services launching in 2012
include Social Media Integration; Facebook
and Google+, among others. RA version 4.4
will feature many enhanced functionalities.
2012 trade shows
ITB Berlin, HITEC, Interbad and ISPA.
Who’s who?
Thomas Roessler, managing director; Guenther
Poellabauer, director marketing and
sales; Gernot Tobisch, director operations.
What the clients say
“With its ASP solution, Reservation Assistant
is fully in line with our overall trend toward
Cloud Computing – purchasing services
instead of purchasing servers. The Spa &
Activity Software is installed on a database
hosted by TAC and that can be accessed via
the internet from a Hyatt anywhere around
the world. For us, this means our spas can
focus on managing the customer.”
Mike Blake, CIO, Hyatt Hotels Corporation
“Reservation Assistant has deeply impressed
us with their acquired knowledge and
functionalities. The top references all
around the world did the rest.”
Hakam Sourani, director of IT/AV,
Kempinski Emirates Palace |
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