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Background briefing
ResortSuite is a privately owned corporation.
The company maintains a key employee
stock option pool.
Main services
• ResortSuite SPA: to manage and operate
the most complex spa operations
• ResortSuite CLUB: to manage
membership dues, renewals,
access privileges and billing
• ResortSuite WEB: online booking
engine allowing you to book spa services,
classes, products and gift certifi cates
• ResortSuite CONNECT: email
automation and e-marketing tool
• ResortSuite DASHBOARD: visual
representation of KPIs based on
real-time spa operations
• ResortSuite MOBILE: branded mobile
app allowing your guests to book spa
services and classes, activities, room
reservations and golf tee times
• ResortSuite SOCIAL: Facebook app
allowing your guests to book spa services,
classes, activities and golf tee times
from a property’s Facebook Fan Page
Unique selling points
Best of breed spa software that is fully
integrated with a full suite of modules to
completely run an entire resort, hotel, club
or spa operation. The SPA module features:
• Easy and intuitive bookings
• Drag and drop spa appointment
schedule/calendar
• Easy and fast group booking feature
• Recipe-level Inventory Management
• Layered employee compensation/
commission structures
• Mobile and Facebook reservations
• E-marketing and email automation
• Real-time yield/revenue
management capabilities
How many spas do you supply?
The SPA software is deployed in more than
100 spas in around 10 countries worldwide,
including North America, Europe, the
Middle East and the Caribbean.
Top clients
Rancho La Puerta, California; Palms Casino
Spas, Las Vegas; The Standard, Miami;
Spa Shiki at Lodge of Four Seasons, Missouri;
Jumeirah Spas, worldwide; and Spa at
Hotel Hershey, Pennsylvania.
Plans for 2012
Continue to enhance guest-facing technologies,
including mobile, iPad, Facebook, web,
email, landing pages, kiosk and guest-room
TV integration. We plan to deploy our Resort-
Suite MOBILE and SOCIAL applications to
more customers and develop an online web
portal geared towards clubs and their members.
This portal will allow online bookings
of club activities/athletics and provide membership
management capabilities.
We plan to expand within Europe and the
Middle East, and grow our presence within
North America, while also evaluating the
opening of offi ces or signing distributors in
Asia, Europe and/or the Middle East.
Major spa projects: Jumeirah Hotels and
Resorts are opening numerous properties
worldwide, while Sedona Resorts is opening
a luxury resort in St Kitts in 2012.
2012 trade shows
HITEC, ISPA and Global Spa Summit.
Who’s who?
Fauzi Zamir, CFO and COO; Stephan Karayannopoulos,
VP of development; Alli Rizacos,
sales and marketing coordinator.
What the clients say
“ResortSuite was chosen for its inherent guestcentric
capabilities, seamless technology, deep
functionality, and ability to operate in a complex
enterprise environment.”
Bill Sheaffer, director of IT, Hershey Resorts |
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